Covering such central issues as the responsibilities of case managers, the skills needed for effective case management, and the context in which case management occurs, this practical text equips students with the fundamental information and skills needed to be effective case managers. To ensure that the book offers the most current and accurate information, the authors interviewed human service case managers nationwide about their jobs, their skills, the challenges they face, and the clients they serve. These interviews, combined with the most current research, make this text the most realistic and relevant text available.