Focusing on health care roles and responsibilities, especially those of the administrative medical assistant and the clinical medical assistant, this textbook emphasizes the skills needed to get and do these jobs. Chapters cover health care providers, medical ethics and liability, interpersonal communication, the office environment, oral and written communication, records management, fees, health care coverage, office management, clinical duties, patient records, exam preparation, specimen collection and lab procedures, diagnostic tests and X-rays, minor surgery, medication, emergencies and acute illness, behaviors and health, and employment satisfaction. Two included CD-ROMs contain skill exercises (one for administrative assistants, one for medical assistants). The authors include medical assistants and a nurse. Annotation c. Book News, Inc., Portland, OR (booknews.com)