Purkey (professor emeritus, counselor education, The University of North Carolina-Greensboro) introduces a simple process for dealing with large and small conflicts among students, teachers, administrators, and parents in educational settings. The Six-C Process, which moves from the lowest level of action, concern, to the highest levels of confrontation, combat, and conciliation, is anchored in democratic values, and follows the tradition of understanding behavior from another person's point of view. Each chapter includes numerous brief scenarios, discussions, and key points. The book's readership consists of professionals who work in schools, including teachers, administrators, counselors, psychologists, social workers, and nurses. Annotation ©2010 Book News, Inc., Portland, OR (booknews.com)