Winslade (school counseling, California State U., San Bernardino) and Williams (Edgewater College, New Zealand) provide a systematic program of research-based techniques to help students, school counselors, psychologists, administrators, and other educators develop conflict resolution skills that reduce the need for disciplinary action. They argue that another approach is needed besides "zero tolerance" and outline their narrative approach and its concepts, then describe techniques such as conflict coaching, mediation and peer medication, circle conversations, undercover anti-bullying teams, "facing up to violence" groups, guidance lessons, and restorative conferences. Annotation ©2012 Book News, Inc., Portland, OR (booknews.com)