Retired fire chief Smeby, who teaches fire and emergency services at the U. of Florida, helps chief officers at fire, emergency medical services, rescue, and emergency management organizations lead their organizations. After discussing the history of fire and emergency services and an overview of administration, he addresses management, leading change, financial and human resources management, customer service, health and safety, ethics, public policy analysis, and government regulation, laws, and the courts. This edition has more emphasis on management and leadership of EMS operations; updated budgeting financial strategies, including ways to deal with shrinking budgets and the economic downturn; new guidance on hiring and diversity; and more on training, education, and firefighter safety. Each chapter begins with the Fire and Emergency Services Higher Education's Bachelor's Core Level Fire and Emergency Services Administration model curriculum course objectives. Annotation ©2013 Book News, Inc., Portland, OR (booknews.com)