<p>The revised edition of this facilitation classic offers a wealth of targeted techniques for facilitators who seek effective, consistent, and repeatable results. Based on Michael Wilkinson's proven SMART (Structured Meeting And Relating Techniques) approach, <i>The Secrets of Facilitation</i> can help to achieve stellar results when managing, presenting, teaching, planning, and selling, as well as other professional and personal situations.</p><p>This expanded edition includes new chapters on facilitating virtual meetings, cross-cultural teams, and large groups and conferences. It also provides a series of strategies for engaging teams, additional information about making meetings more productive, and further guidance on preventing dysfunctional behavior. In addition, the book contains a wealth of fresh case studies and an ancillary website with must-have tools and techniques for both the beginner and the seasoned facilitator.<p>Praise for the First Edition of <i>The Secrets of Facilitation</i><p>"One of the single most powerful processes is the ability to successfully lead a group to an impactful, actionable outcome. In <i>The Secrets of Facilitation</i>, beginning and experienced facilitators alike will find tools to take their results to the next level."<p>?<b>Jim Canfield</b>, chief learning officer, TEC International<p>"This book shares 'The Secrets' that have been the basis of my facilitation practice for over a decade."<p>?<b>Kerri McBride</b>, past chair, International Association of Facilitators<p>"In my career, I've seen many, many facilitators. Michael Wilkinson is the best. 'The Secrets' explain why."<p>?<b>Len Roberts</b>, CEO, RadioShack<p>"We have trained over 100 leaders and business analysts in 'The Secrets.' Great facilitation works."<p>?<b>Peter Scott</b>, executive general manager, MLC?National Australia Bank<p>"At last there is a practical, hands-on guide for anyone who works with groups or teams. This book delivers!"<p>?<b>Ann Herrmann-Nehdi</b>, CEO, Herrmann International, Herrmann Brain Dominance Indicator