Using a question-and-answer format, Tipton (pharmacy, Duquesne U.) introduces pharmacy students, residents, and professionals to the ethical and personal issues they will encounter in pharmacy practice. He addresses the four skill areas of emotional intelligence (self-awareness, self-management, social awareness, and relationship management) as a means to create a behavior appropriate to the context, then the six attributes of the American Board of Internal Medicine model of professionalism: altruism, accountability, duty, honor and integrity, excellence, and respect for others. He relates these professional attributes to emotional intelligence, then applies the frameworks to clinical responsibility in the areas of expertise and thinking; emotional labor, compassion fatigue, stress, and burnout; establishing credibility; worry, fear, and errors; and interprofessional relationships. He then considers work-related issues like bosses, careers, difficult conversations, new supervisors, politics, romantic relationships at work, and trust, delegation, and empowerment, with practical advice. Online access to crosswords, flashcards, a glossary, and matching questions is provided. Annotation ©2013 Book News, Inc., Portland, OR (booknews.com)