Fallon, Jr. (public health, Bowling Green State U.) and McConnell, a healthcare management and human resources consultant, describe human resource management for students and practitioners in all health care disciplines. They explain how human resources fits into an organization, the legal framework, human resources activities and managers, the manager-employee relationship, and position descriptions; training, compensation and benefits, performance appraisals, and succession planning; recruitment, civil service systems, and conducting interviews; discipline, employee problems, documentation, termination, and ethics; and special situations like relations with labor unions, new directions in employee relations, arbitration, using consultants, and maintaining a human resources department. This edition has been reorganized, and all data has been updated. It has new sections on healthcare legislation and customer service, and revised instructor materials. Annotation ©2013 Book News, Inc., Portland, OR (booknews.com)