Highly organized, concise, and clear, Managing Health Organizations has two essential themes: delivering quality products, programs, and services, and providing memorable client and customer service. Fallon (public health, Bowling Green University), Begun (healthcare management, University of Minnesota), and Riley (public health, University of Minnesota) aim to bring to the reader information about current developments and trends in health management, in both the clinical care and the public health arenas. The book's 18 chapters are divided into four sections: planning for improvement; organizing for improvement; facilitating improvement; and control and improvement. They cover, among other topics, policy, strategies, changing the culture, collaboration, and finance and budgets. The authors recommend the book to a wide range of readers: academics, students, professionals, and graduates seeking jobs. At the end of each chapter there are references and resources, including periodicals, books, and websites. Each chapter begins with chapter objectives, and summary, as well as a case study, and introduction. There is a glossary, about the contributors, and about the authors, as well as tables and figures, and a companion website. Annotation ©2013 Book News, Inc., Portland, OR (booknews.com)