Sanderson and Bailey cite that, for dementia patients, being able to choose the way services work for them can be transformational. They focus on Bruce Lodge, a large care home, and spotlight successful outcomes of the Individual Service Fund (ISF) model, which allows residents to make choices and take control of how services support them to live their lives. They describe how the culture at Bruce Lodge changed with the establishment of ISFs for everyone—residents, staff, and volunteers, who came to feel that they were part of a community, where relationships and individuals were put before tasks, there was close monitoring of successes and failures, and the emphasis was on learning to listen. They elucidate how a powerful but flexible framework was created. There are nine chapters: introduction and getting started; plans and processes; starting with staff one-page profiles; individual time; four plus one questions; what next?; night staff, volunteers and faith communities; person-centered reviews and working together for change; and overall impact and lessons learned. Annotation ©2014 Ringgold, Inc., Portland, OR (protoview.com)