Luxmoore outlines essential listening skills for school staff. He addresses obstacles like time, how to show understanding, what to say, what to do if someone asks for advice, whether it is okay to hug a person, what to do if the person gets angry, and confidentiality; helping those who are struggling with family relationships, who need to talk about death, who are stubborn, who talk about suicide, who lack self-esteem, who are angry or depressed, who are being bullied, who self-harm, who want to talk about sex, or who don't care about anything; and conversations that can't be avoided with students, parents, and colleagues. Annotation ©2015 Ringgold, Inc., Portland, OR (protoview.com)