Using straightforward, accessible language, and focusing on key concepts and applications rather than theory, Barrick (University of Southern Indiana) offers a primer on tools used for assessing healthcare systems and healthcare process effectiveness. These tools are typically found embedded in programs such as Total Quality management, continuous process improvement, process reengineering, protocol redesign, and Six Sigma and organizational transformation. The book focuses on key hospital and IT applications; however, parallel concepts in other healthcare vehicles, such as long-term care and home health care, and both large and small medical group practices, are incorporated as additional examples or case studies. The book is designed to prepare readers to design, implement, manage, operate, and monitor technology, processes, and programs, and can be used as a text for those studying healthcare information technology, operations research, systems analysis, process improvement, or informatics. Chapter summaries and questions are included. Annotation ©2008 Book News, Inc., Portland, OR (booknews.com)