A training guide and reference on mediation theory that addresses concerns of both employers and employees. Includes a comprehensive discussion of practice skills as well as training exercises. Contains policies, procedures, and forms that employers can adopt whole or alter to meet their particular needs. Weinstein, a social worker and labor and employment lawyer, states that the book is intended to assist in all stages of implementing a workplace mediation program, from formulating procedures to educating the workforce and carrying out mediations. Useful for employers and employees; HR professionals; mediation practitioners and instructors; and academic disciplines such as mediation, conflict resolution, business management, public administration, law, social work, and counseling. Annotation c. Book News, Inc., Portland, OR (booknews.com)