Quality Function Deployment (QFD) is a method for satisfying customers by translating their demands into design targets and quality assurance points. For a thorough "how-to" on the implementation of QFD, we went directly to the source -- Yoji Akao, the creator of QFD and one of the foremost leaders of the Japanese Total Quality Control movement. <p>In this unprecedented book he explains the concepts and methods of this remarkable systems engineering approach. Filled with case studies, detailed charts, and over 100 diagrams, this book is a complete reference tool for QFD implementation. <p><b>It includes—</b> <li>Use of the demanded quality deployment chart.</li> </li><li>Using and promoting quality charts.</li> </li><li>Using quality control process charts: QFD at the pre-production.</li> </li><li>Quality deployment and reliability deployment.</li> </li><li>Quality development in the construction industry.</li> </li><li>QFD for the service industry.</li> </li><li>QFD for software development.</li></li>