Writing for school administrators overseeing a school improvement process, John and Sheila Eller (the authors of Creative Strategies to Transform School Culture) offer a guide to working with difficult or change resistant staff. They describe eight types of resistant people: undermineres, contrarians, recruiters, the challenged, on-the-job retirees, resident experts, unelected representatives, and complainers and provide suggestions for their management. Reproducible templates of planning tools are available for download on a companion website. Annotation ©2011 Book News, Inc., Portland, OR (booknews.com)