<p><b>Everything you need to ace the ITIL® Foundation exam</b></p><p>The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification test for IT management professionals. If you are among the nearly quarter-million IT managers worldwide who will sit for the exam this year, the <i>ITIL Foundation Exam Study Guide</i> is one resource you don't want to be without. It provides you with all the background information, expert, in-depth reviews, learning aids, and practice, practice, practice you need to pass the test with flying colors. Completely up-to-date and organized around the current ITIL Foundation syllabus, this guide:</p><ul><li>Clearly explains ITIL service strategy and guiding principles</li><li>Covers all ITIL processes, roles, and functions in separate modules</li><li>Describes the ITIL service lifecycle and how it promotes effective IT services</li><li>Addresses ITIL standards for service design and development</li><li>Delves into all aspects of the service management processes</li><li>Describes ITIL standards for building, testing, authorizing, documenting, and implementing new and changed services</li><li>Explores issues of creating and maintaining value for clients through monitoring and improved services, processes, and technology</li><li>Features online tools offering a gold mine of study aids, including flash cards, sample questions, practice exams, and more</li></ul><p>Delivering 100% of the Foundation exam objectives in clear, concise language and all the practice you need to ace the test, <i>ITIL® Foundation Exam Study Guide</i> puts you on the fast track to obtaining the world's most highly respected IT management certification.</p>