Based on principles described in The Heart of Change (2002), this easy-to-use guide provides leaders and managers with a framework for implementing change within their organizations. Cohen presents a number of practical tools he and his associates developed while working with clients on a variety of change projects. These include questionnaires, templates, advice, and insights addressing each stage of the change process--from creating an initial sense of urgency through making new behaviors stick. Annotation ©2006 Book News, Inc., Portland, OR (booknews.com)