Modernizing the British National Health Care Service is not just a matter of tripping in with the latest management fad in a handbasket. Peck (health services management, U. of Birmingham) and his contributors argue that solid understanding and skillful application of core organizational development theories and techniques are the business of every health care manager. They begin with an overview of organizational development and then review the models, including service improvement, psychodynamic approaches, systems theories working with structure and culture, and using critical appreciative inquiry, narrative, and storytelling. They also review the evidence about what works and what does not in health care management. Annotation ©2004 Book News, Inc., Portland, OR (booknews.com)