<p><b>Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services</b></p><p>Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.</p><p><i>Lean Six Sigma for Services </i>fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.</p><p>Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to:</p><ul><li>Reduce service costs by 30 to 60 percent <li>Improve service delivery time by 50 percent <li>Expand capacity by 20 percent without adding staff </ul>