<p>There is a philosophy of doing business that goes beyond the transfer of goods and services. It calls for a transfer of values known as of small decencies.</p><p>This book shows the way.</p> <p>Steve Harrison, longtime management and corporate culture innovator, knows one simple truth: The long term success of any company, small or large, local or global, depends largely on its culture. Change a company's internal culture for the better, and results skyrocket. But can a manager really adjust the culture of an entire work force, especially in a large corporation? Small decencies make it easy, and in this book Harrison describes dozens of such decencies, all field-tested by the best companies in the world. All represent small changes that produce big results.</p><p>Addressing concerns at every level of corporate culture, from the entry level to the CEO's office, Harrison shows how decencies will enhance communication, build teamwork, boost productivity, and create a stronger dedication to a shared mission company-wide. <i>The Manager's Book of Decencies</i> provides real-life examples of small decencies that result in major business impact, and that you can put to use in your company.</p><p>What is a Small Decency?</p><ul><li>Greet coworkers authentically and personally<li>Remember to say thank you-or better yet, write thank you notes<li>For meetings you convene, be the first to sit down and the last to get up<li>Welcome visitors by name. Better yet call them “guests”<li>Answer your own telephone<li>Give away recognition when things go well; hoard responsibility when they don't<li>Convey bad news in person<li>When you make a mistake, admit it and apologize</ul><p><i>The Manager's Book of Decencies</i> delivers a top-to-bottom approach to creating the kind of positive corporate culture, which has shown time and again to improve performance, attract and retain top talent, promote well-behaved organizations, and advance a vision of shared values. This is crucial reading for every manager.</p>