Bangemann, an accounting consultant, offers a framework for identifying, assessing, designing, implementing, and improving shared services in the finance and accounting function. He focuses on critical success factors and people issues, presenting real-life examples and real benchmarking data, performance metrics, and best practices. Material on implementation is based on a five-phase methodology. The book will be of interest to CEOs and finance directors, and is distributed in the US by Ashgate. Annotation ©2004 Book News, Inc., Portland, OR (booknews.com)