Lang (conflict analysis and management, Royal Roads University) outlines his four-stage model of artistry in professional practice and interactive process. This guide presents the theories, principles, practices, and ideas informing the model, as well as guidelines for the application of mediation strategies and techniques. The conceptual framework encourages readers to form and test their own hypotheses. Taylor teaches conflict resolution at Portland State University. Annotation c. Book News, Inc., Portland, OR (booknews.com)