Gillham (psychology, U. of Strathclyde) concentrates on what new researchers will likely encounter as they prepare strategies and develop questions, administer questionnaires, analyze data, present results, and relate questionnaires to other forms of research. He details the benefits and drawbacks of questionnaires in the research process, the art of designing the questions, the even more arcane art of getting questionnaires both out and back, techniques of analysis of open or closed questions, and using questionnaires as part of a multi-instrument approach to the study. This edition includes new chapters on using questionnaires in surveys and in interviews, whether conducted in person or on the telephone. Annotation ©2008 Book News, Inc., Portland, OR (booknews.com)