Weill and Ross, both affiliated with the Center for Information Systems Research, explain why firms with superior IT governance systems have 20 percent higher profits than firms with poor governance, and tell executives what their companies need to do to realize the value of their IT. Their guide shows how to design and implement a coordinated set of decision-making processes so that all managers, not just the CIO or CTO, use IT to achieve the company's strategic and financial goals. They include examples from organizations such as DuPont, MetLife, Delta Air Lines, and the UK Metropolitan Police. Annotation ©2004 Book News, Inc., Portland, OR (booknews.com)