Guerra-López (Wayne State U.) describes the role of evaluation in organizational performance improvement. She presents and explains five particular models of evaluation: Donald Kirkpatrick's four levels of evaluation; Jack Phillip's Return-on-Investment methodology; Robert Brinkerhoff's Case Success method; Daniel Stufflebeam's CIPP (content, inputs, process, and products) model; and her own Impact Evaluation process. She then addresses tools and techniques of evaluation in chapters covering data, data collection, data analysis, and communicating findings. A final section on continual improvement includes chapters discussing common errors in evaluation, continual improvement, contracting for evaluation services, intelligence gathering for decision-making, and the future of evaluation in performance improvement. Jossey-Bass is an imprint of Wiley. Annotation ©2008 Book News, Inc., Portland, OR (booknews.com)