This handbook supplies a wealth of practical, on-the-job tips for secretaries and administrative assistants. Written in a down-to-earth style and organized for easy reference, the handbook covers general procedures, such as telephone usage, shipping, and travel arrangements; office equipment and computers, including computer hardware and software, e-mail, databases, and desktop publishing; business documents, including legal documents; language usage; financial activities; and career advancement. B&w photos and screenshots are included. This third edition offers expanded coverage of topics including electronic records management, interpersonal and communication skills, troubleshooting computer problems, web conferencing, and transcription. Stroman has written a previous manual for secretaries. Annotation ©2008 Book News, Inc., Portland, OR (booknews.com)