Lynn outlines ways that managers and interviewers can assess job candidates' emotional intelligence. She reviews five areas (self-awareness, self-control and self-management; empathy; social expertness; personal influence; and mastery of vision and purpose) and how they improve job performance, with examples of competencies, and provides about 250 behavior-based questions for evaluating how applicants have used emotional intelligence in past jobs. Lynn is associated with an international consulting and training firm that helps leaders forge trusting relationships and provides resources for trainers, coaches, and human resource professionals. Annotation ©2008 Book News, Inc., Portland, OR (booknews.com)