Training consultants Don and Sheryl Grimme offer clear, practical advice for new managers, with suggestions on managerial challenges such as mentoring and motivating employees, fundamental personal and interpersonal skills such as assertiveness and managing anger, and other issues relevant to today's workplace, such as diversity, multiple generations at work, job burnout, and workplace violence. Emphasis is on managing people by understanding them. The readership for the book includes new managers as well as experienced managers who need a fresh approach. Annotation ©2009 Book News, Inc., Portland, OR (booknews.com)