A former manager for British Telecom, Bray is an internationally known trainer on management and staff issues, and is the author of 20 books and training packages. Presented in a user-friendly and practical style, his second edition text and accompanying online material take readers step by step through a six-part process for designing an effective training course, covering everything from defining the learning need to reviewing a program after its launch. Designed for both new trainers and experienced trainers interested in reenergizing an existing training course, the participatory text includes activity sections requiring readers to complete defined tasks which build toward a complete course design. Specific revisions from the 2006 first edition to the second edition are not stated. Annotation ©2009 Book News, Inc., Portland, OR (booknews.com)