<P>This is the book that will show you how to ensure customers are raving about your products and services and come back for more. </P> <P> <I>Five Star Service 2nd edition </I>is an easy read, high impact title from the bestselling author of <I>How to Be Brilliant</I>, Michael Heppell. In this book he gives you over 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strategies to equip you with a winning edge to knockout your customers and help you</P> <P>· Delight your customers every time </P> <P>· Deliver remarkable results that will keep them coming back for more </P> <P>· Win more customers without spending a fortune </P> <P>· Get repeat orders and referrals from everyone you encounter</P> <P> </P> <P>Whether it?s studying the Disney parking system or enrolling students at college; going behind the scenes in the world?s top hotels or becoming the office hero, <I>Five Star Service </I>will show you how to wow your customers, colleagues and cohorts.</P>