Peppered with humorous anecdotes and examples, this accessible guide to negotiation at all levels explains how to analyze an opponent's motivation, learn from an opponent's body language, negotiate toward mutually satisfying terms, and create win-win situations. Nierenberg is founder of The Negotiation Institute, which offers training to business and professional organizations. Calero is a writer and consultant on negotiation. Annotation ©2009 Book News, Inc., Portland, OR (booknews.com)