An overwhelming majority of efforts to improve organizational culture and productivity fail. Why? Klubeck (Office of Information Technologies, the University of Notre Dame) blames organizational immaturity rather than placing all the blame on flawed leadership. He defines organizational immaturity and explains how to determine an organization's maturity level, then provides tools for achieving change within the limitations of an immature organization. About 20 pages of appendices provide assessment tools, sample policies and standards, a metrics implementation guide, and advice on developing or modifying training plans and writing a strategic plan. A companion web site offers additional tools for assessing organizational maturity. The book's audience includes organization leaders and other stakeholders, managers at all levels, and staff members. Annotation ©2010 Book News, Inc., Portland, OR (booknews.com)