Moynihan (public affairs, U. of Wisconsin-Madison) surveys the management process, showing how governments have emphasized some aspects such as building measurement systems to acquire more performance data, but neglected wider organizational change that would encourage the use of such information. The author therefore espouses a move away from government's centralized approach to a focus on agency leadership, culture, and resources to improve implementation, goal-based learning, and outcomes. Appendices to this title include an interview protocol for state interviews, state backgrounds, and the program assessment-rating tool. Annotation ©2008 Book News, Inc., Portland, OR (booknews.com)