Flin (applied psychology, U. of Aberdeen) and her co-authors, a human factors researcher and a consulting psychologist, describe and analyze the cognitive and social skills required for efficient and safe operations in highly technical environments. They believe productivity goes up and accident rates and failures go down when industries apply Crew Resource Management (CRM) principles. These principles are the non-technical "people" part of complex operations, and include such elements of safety as situation awareness, decision-making, communication, working in teams, leadership, managing stress, and coping with fatigue. Especially valuable are the chapters on identifying necessary non-technical skills, training methods and assessment. Annotation ©2008 Book News, Inc., Portland, OR (booknews.com)