This 11th edition of a classic text in human resources is condensed and rewritten with the non-HR student or professional in mind. Part I describes human resource management practices, policies, and procedures, human capital management, knowledge management, and corporate social responsibility. Part II covers organizational behavior and employee engagement, and part III details practice areas such as job and role analysis, reward management, and employee well being. Part IV treats people management skills such as managing change and conflict. A 25-page appendix describes the approaches and techniques used in conducting research projects in human resource management. A companion web site has student and instructor resources such as teaching notes, additional case studies, and a glossary. Armstrong is affiliated with the Chartered Institute of Personnel and Development. Annotation ©2010 Book News, Inc., Portland, OR (booknews.com)