Malloch and Porter-O'Grady (nursing and healthcare innovation, Arizona State U.) have included new chapters on crisis management and innovation leadership to the second edition of this guide, providing assistance for healthcare leaders who need to adopt new approaches in the face of rapidly changing technologies. The authors stress the value of leadership amid constant change, and explain strategies that will keep these leaders engaged in a workplace full of conflict and crisis. Summaries and appendices are offered at the end of each chapter that contain interview guides, victim statements, models for environmental scanning and crisis planning and even an written agreement for coaching and mentoring. Annotation ©2009 Book News, Inc., Portland, OR (booknews.com)