Both from Georgia State U., Steiner, a librarian, and Madden, instruction coordinator for the University Library, assemble 13 chapters that discuss reference delivery methods used in academic libraries that take the place of traditional reference desks. Current and former librarians at universities in the US describe research consultations, field and counselor librarians, embedding library services in online course management systems, using chat and social networking sites, preemptive approaches to reference help, wikis and collaborative services, applying principles from the gaming world, creating online support structures, using marketing, and new training models. Each chapter includes an annotated bibliography. There is no index. Annotation ©2009 Book News, Inc., Portland, OR (booknews.com)