<DIV><B><I>Easy ways of dealing with difficult people.</I></B><br><BR> Psychotherapist Arlene Matthews Uhl offers the most effective strategies for dealing with difficult people?from strangers and co-workers to friends and family?by characterizing the four major types and revealing specific methods to cope with them in every aspect of life.<BR> ?Jargon-free, practical advice and strategies?for home and at work<BR> ?Unique approach based on behavioral patterns, not simply personality types<BR> ?Includes tactics on diffusing tense encounters in any situation<BR> ?Features tips for ?cutting the cord? when personal relationships become too difficult<BR><BR></DIV>