Langer (law and justice, Laurentian U., Canada) analyzes how bureaucratic staff at the Ontario Human Rights Commission Inquiry processed submitted complaints over the course of 2001-2002 in order to understand how conflicts over cultural and legal definitions of human rights play themselves out through multiple interactions of the Canadian human rights process. In addition to looking at definitional conflicts, she explores issues of bureaucratic gatekeeping in the selective inclusion and exclusion of cases, client management by agency staff and lawyers, the influence of professional communities on the outcome of individual cases, and competing articulations of the public interest in domestic human rights enforcement. Annotation ©2007 Book News, Inc., Portland, OR (booknews.com)