For more than a decade, <i>Managing Public Disputes</i> has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level. It includes:<ul><li>Ten proven principles for managing conflict<li>A comprehensive framework with step-by-step procedures for creating productive outcomes<li>Seven illustrative case examples<li>Detailed advice on effective methods for collecting information, conducting interviews, and analyzing a conflict situation<li>Suggestions for handling special problems such as reluctant participants, keeping people at the negotiation table, and handling situations where emotions are running high<li>Eight tasks targeted for designing an overall strategy for managing public disputes</ul>