This text for health care professionals addresses the nontechnical aspects of working in health care, such as management and how it works, organizational styles, coworker relations, verbal and nonverbal communication, and stress management. The second edition incorporates a workbook format with 36 building comprehension exercises, and expanded coverage on coworker communication, self-management, time management, generating ideas and organizing meetings, and successful interviewing. Intended for those working in health care, but much of the text could be beneficial to anyone interested in these worker-related issues. Three-hole drilled for optional insertion into a binder. Drafke teaches at College of DuPage, Glen Ellyn, Illinois. Annotation c. Book News, Inc., Portland, OR (booknews.com)