Examining the role of social capital trust, personal connections, a sense of community, and the like in modern business, this book also explores the means of developing and protecting it. Applying social and economic theory to the experiences of organizations like the World Bank, Aventis Pharma, Alcoa, Russell Reynolds, and UPS, Cohen (a consultant) and Prusak (IBM Institute for Knowledge Management) describe the crucial role of relationships in organizations. Annotation c. Book News, Inc., Portland, OR (booknews.com)