Keyte, a consultant on the application of lean manufacturing strategies, and Locher, a lean enterprise consultant, offer a step-by- step approach to applying lean initiatives to the administrative and office environment in this guide for readers who want to improve their production support activities within their order-to-cash value stream. They show how to apply value stream mapping to non-production areas, identify office waste, establish performance metrics, and speed up administrative workflow. The reader-friendly layout features large text, boxed checklists, frequent headings, and two-color diagrams. Annotation ©2004 Book News, Inc., Portland, OR (booknews.com)