McNabb, an author and noted expert of public policy, describes current changes in operations and leadership at the government level for such processes as strategic and knowledge management, enterprise architecture, information and communications technology and organizational and performance assessment. Written for public managers and scholars, this volume focuses on new governance strategies that emphasize cost-effectiveness and overall performance such as preparing an organization for change and shaping government work process to fit new technologies. Appendices include an organizational assessment instrument and a list of URLs for federal e-government reports. Annotation ©2009 Book News, Inc., Portland, OR (booknews.com)