<div>This revised and expanded version of <i>Analysis for Improving Performance</i> provides the tools for doing the crucial — yet often overlooked — upfront analyses essential to the success of any performance improvement effort. Human resource development expert Richard A. Swanson's step-by-step method allows program developers and managers to: assess an organization's real business needs and the status of its supporting systems; analyze necessary worker skills, knowledge, and attitudes; specify performance requirements and evaluation standards; and produce a viable and comprehensive performance improvement design. This second edition of <i>Analysis for Improving Performance</i> is extensively revised throughout and contains many updated case studies and expanded concepts. It also contains a new chapter on Documenting and Improving Work Process. In the end, the tools and resources provided within <i>Analysis for Improving Performance</i> will help make sure that workplace performance improvement efforts really work. <br></div>