Withers has some 20 years of experience developing conflict resolution processes in cross-cultural business settings; Lewis is the manager of diversity programs at a leading technology company. Written for workplace teachers, trainers, and facilitators, this practical text presents clear both in content and visual layout step-by-step instructions for 30 creative, highly interactive exercises contributed by trainers and teachers working in Europe, Asia, and the Americas. Topic areas include teamwork, communication skills, centering, conflict resolution skills, diversity awareness, and worldview. A "Trainer's Toolbox" appendix includes reproducible exercise handouts, flipcharts, sample agendas, useful teaching tips, and additional resources. Annotation (c) Book News, Inc., Portland, OR (booknews.com)