Lighter (director, The Institute for Healthcare Quality Research and Education, University of Tennessee) and Fair, director of statistical applications for an SPC software company, have revised the second edition of this work to include the latest statistics and examples to show how information technology can improve quality and decrease costs, and have added in-depth discussion on root cause analysis, failure mode and effects analysis, and quality control. There is also a revised explanation of attribute statistical process control charts, with simple examples that facilitate application to real-life situations. The book is written for students of health care quality, health care managers, and health professionals. Annotation ©2004 Book News, Inc., Portland, OR (booknews.com)