Written for service and executive managers looking for a way to improve productivity and quality, this guide outlines Lean Six Sigma practices and helps readers to achieve Green Belt certification. Taylor, the founder and president of a leadership consulting firm, begins with defining concepts of productivity within the framework of Lean Sigma Six, moving on to a step-by-step approach to creating a performance measuring system and a dashboard of key performance indicators. The author includes real world examples to clarify many of the lean principles, and includes several skill-building exercises so that readers can monitor their own leadership competencies. Annotation ©2009 Book News, Inc., Portland, OR (booknews.com)