Based on a multiyear research project observing and interviewing coaches and proteges in startups and mature firms, Leonard (business administration, emerita, Harvard Business School) and Swap (psychology, emeritus, Tufts U.) describe how the experience-based wisdom they call deep smarts drives organizational competitiveness as well as personal success. They show how managers can identify who has deep smarts, and how the knowledge can be cultivated and leveraged across an organization, resulting in an advantage that's hard for other firms to copy. Annotation ©2004 Book News, Inc., Portland, OR (booknews.com)