Presents the results of a survey of the English public that studied the attitudes of people towards approaching the legal system for the resolution of problems that could be settled in British civil courts. Genn (socio-legal studies, U. College London) describes the factors that influence decisions about whether and where to seek advice about problems and go to the law. Particular attention is paid to the effect of recent reforms such as 1999's Access to Justice Act. Distributed by ISBS. Annotation c. Book News, Inc., Portland, OR (booknews.com)